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Last Updated: November 15th, 2025

This Privacy Policy (“Policy”) describes how 24Hour HVAC Pro (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects the information submitted on or through this website (the “Website”). This Policy applies to all visitors, users, and individuals who submit inquiries, quote requests, or lead forms.

This Policy will notify you of the following:

What personally identifiable information (“PII”) is collected from you and how it is used.

With whom your information may be shared.

What choices you have regarding the use of your data.

The security procedures in place to protect your information.

How you can correct inaccuracies or request deletion of your information.

Information Collection, Use & Sharing

The information we collect is the information you voluntarily provide in the Website’s form fields, including but not limited to:

First and last name

Phone number

Email address

Street address or service location

Description of your requested service

Other details you choose to provide

We use this information solely for the purpose of responding to your inquiry and connecting you with relevant service providers. Your information will be shared with our Premier Partners, contractors, or service professionals (“Service Providers”) so they can contact you regarding your request. Our Premier Partners may further disclose your information to their agents, employees, subcontractors, clients, or affiliated networks to fulfill your request.

We do not sell your personal information.

Unless you ask us not to, we may contact you via email or SMS in the future to inform you about promotions, new services, or updates to this Policy.

Your Access to and Control Over Information

You may opt out of future communications at any time. You may also request:

What data we have about you

Correction of any inaccurate data

Deletion of your data

Restrictions on how your data is used

To express concerns about our handling of your data

To exercise any of these rights, contact us at:

support@24hourhvacpro.com

Security

We use commercially reasonable measures to protect your information online and offline.

When you submit information through the Website, it is protected through encryption (HTTPS). You can verify this by looking for a lock icon in your browser’s address bar.

Access to personally identifiable information is restricted to employees and partners who require it to perform operational duties (e.g., customer service, quote fulfillment). The servers storing your information are kept in a controlled, secure environment.

If you believe we are not abiding by this Policy, please contact us immediately at:

support@24hourhvacpro.com

CCPA – California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).

This section explains those rights and how to exercise them.

Categories of Personal Information We Collect

We may collect the following categories of PI:

Identifiers: Name, address, email address, phone number

Online Identifiers: IP address, device information

Commercial Information: Details related to requested home services

Internet Activity: Browsing activity related to your use of the Website

Sources of Personal Information

We collect PI from:

Directly from you when you fill out a form or contact us

Directly or indirectly from Service Providers, Premier Partners, or vendors

Your use of the Website, through cookies or browser metadata

Publicly available sources (e.g., social media if applicable)

Purposes for Collecting Personal Information

We collect and use PI for:

Providing service quotes

Connecting you with contractors

Responding to inquiries

Improving Website functionality

Security, fraud prevention, and compliance

Legal and operational requirements

Retention of Personal Information

We retain PI only as long as necessary to fulfill the purposes for which it was collected, or as required by law, including contractual or regulatory obligations.

Categories of Partners with Whom We Share Personal Information

We may share PI with:

Service Providers

Premier Partners, who may further disclose to their employees, agents, vendors, or subcontractors

Affiliates or related entities

Contractors authorized by you

Auditors and legal counsel

Government authorities where legally required

We do not sell personal information.

Your California Rights:

California residents have the right to:

1. Right to Know

Request details regarding:

Categories of PI collected

Sources of PI

Categories of PI disclosed or shared

Business purposes for collection

Specific pieces of PI collected

2. Right to Delete

Request deletion of your PI, subject to legal exceptions.

3. Right to Non-Discrimination

We will not discriminate against you for exercising your rights.

4. Right to Opt-Out of Sale/Sharing

We do not sell PI; therefore, no opt-out mechanism is required.

Submitting a CCPA Request

To submit a request to know or delete, contact us at:

support@24hourhvacpro.com

Please include:

Full name

Email address

Phone number

Date your original submission occurred

We will verify your identity before processing your request and respond within the time required by law.

Authorized agents may submit requests on your behalf if they provide written permission.

Updates to This Policy

We may revise this Policy at any time. Updates will be posted on this page with a new “Last Updated” date.

Contact Information

If you have questions regarding this Privacy Policy, contact:
support@24hourhvacpro.com

Important Disclosure: This website connects homeowners with independent, licensed HVAC contractors in their local area. We are not a direct service provider. Availability, pricing, and response times may vary by location and contractor. All work is performed by independent contractors who set their own rates and terms of service.

Important Disclosure: This website connects homeowners with independent, licensed HVAC contractors in their local area. We are not a direct service provider. Availability, pricing, and response times may vary by location and contractor. All work is performed by independent contractors who set their own rates and terms of service.